Shipping policy

Shipping Policy – TWINSLOCEDATTWO LLC

Last Updated: August 23, 2026

Thank you for shopping with TWINSLOCEDATTWO LLC. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Processing Time

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time begins after your order has been successfully placed and payment has been authorized.

During periods of high order volume, sales, promotions, holidays, or product launches, processing may take slightly longer.

Custom, personalized, pre-order, or made-to-order items may require additional processing time. Any additional estimated processing time will be stated in the applicable product description when available.

Processing time is separate from shipping and delivery time.

Shipping Time

After your order has been processed and transferred to the shipping carrier, standard delivery typically takes approximately 3–7 business days.

Delivery estimates are provided as a general guideline and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Holiday or seasonal shipping volume

  • Transportation disruptions

  • Natural disasters

  • Incorrect or incomplete addresses

  • Government or customs delays

  • Other circumstances outside our control

Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

  • Delivery destination

  • Package size or weight

  • Selected shipping method

  • Available carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address associated with your order when tracking is available.

Please allow time for the shipping carrier to update the tracking system after receiving your package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

If you notice an error after placing your order, contact us as soon as possible at support@twinslocedattwo.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

TWINSLOCEDATTWO LLC is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer, except as otherwise required by law.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, or inability of the carrier to complete delivery, please contact us.

Additional shipping charges may apply if the customer requests that an eligible package be shipped again.

Any resolution will be handled in accordance with our posted policies and applicable law.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier's procedures and operations.

If tracking indicates that your order is delayed, lost, or delivered but you cannot locate it, please contact the carrier and notify us at:

support@twinslocedattwo.com

We will make reasonable efforts to assist with available tracking information or carrier claim procedures when appropriate.

We cannot guarantee replacement or reimbursement for packages reported as lost, stolen, or misdelivered when carrier tracking confirms delivery, except where otherwise required by law or applicable marketplace rules.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of confirmed delivery.

Include:

  • Your name

  • Order number

  • Description of the issue

  • Clear photographs of the item

  • Photographs of the packaging when applicable

Claims will be reviewed in accordance with our Return & Refund Policy and any applicable marketplace requirements.

Marketplace Orders

Orders placed through third-party marketplaces, including TikTok Shop, may also be subject to that platform's shipping, delivery, refund, cancellation, and buyer-protection requirements.

When applicable marketplace rules provide different or additional customer protections, those requirements will apply to purchases made through that marketplace.

Contact Us

For shipping questions or assistance with an order, contact:

TWINSLOCEDATTWO LLC
Email: support@twinslocedattwo.com