Refund policy

ALL SALES ARE FINAL – NO RETURNS OR REFUNDS

At TWINSLOCEDATTWO LLC, we want customers to shop with confidence and carefully review each item before purchasing. Because of the nature of our products, all sales are final unless otherwise required by applicable law or the policies of the marketplace through which the purchase was made.

We do not accept returns, exchanges, or refunds for reasons including:

Incorrect size selection
Change of mind or buyer’s remorse
Preference regarding color, fit, style, or appearance
Ordering the incorrect item or quantity
Failure to review the product description, measurements, or sizing information before purchasing

Customers are responsible for carefully reviewing all product descriptions, photographs, sizing information, measurements, colors, and other product details before completing an order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of confirmed delivery at:

support@twinslocedattwo.com

Your message should include:

Your name
Order number
A description of the problem
Clear photographs showing the item and the issue
Photographs of the packaging when applicable

Claims submitted after the 48-hour reporting period may not be eligible for consideration, except where otherwise required by law or applicable marketplace rules.

If your claim is approved, TWINSLOCEDATTWO LLC may provide a replacement, store credit, or other appropriate resolution, depending on the circumstances and applicable requirements.

Please do not return an item without first receiving authorization from us.

Shipping-Related Issues

TWINSLOCEDATTWO LLC is not responsible for delays or delivery issues caused by the shipping carrier. However, if your order arrives damaged or you believe an incorrect item was shipped, please contact us within the time period stated above so we can review the matter.

Marketplace Purchases

Orders placed through third-party platforms or marketplaces, including TikTok Shop or other sales channels, may also be subject to that platform's return, refund, cancellation, or buyer-protection requirements. Where a marketplace rule or applicable law requires a different resolution, those requirements will apply.

Agreement to Policy

By completing a purchase from TWINSLOCEDATTWO LLC, you acknowledge that you have reviewed the product information and agree to this All Sales Final – No Returns or Refunds Policy, subject to applicable law and marketplace requirements.